Technical Service Policy

Our company adopts its works that prioritizes customer satisfaction. In this context, we have always target high quality technical service as a goal ranging from the installation phase to the maintenance. We are trying to be the best by improving ourselves in various aspects.

Warranty Conditions

Our products are under warranty for 1 year.

Warranty is void for in case of one of the things below occurs.
  • Malfunctions due to the power network
  • Intervention by the people who are not granted by the manufacturer.
  • In case of dismantling of label of the machine
  • In case of not obeying the points written in the user manual of the machine
Periodic Maintenace Guide
  • The condenser unit needs to be cleaned weekly by the customer with compressed air from a distance.
  • The water level of the unit should be checked once a week by the customer.
  • The unit should be inspected by the qualified personnel once in a 6 weeks.
Unit Installation Guide
  • The unit should be positioned to the ground that is capable of withstand the weight load.
  • The area where the unit will be installed must be dry and protected from frost. Ambient temperature should not be below + 5 ° C and above + 45 ° C.
  • A minimum of 100 cm clearance must be left in front of condanser fans
  • Air ducts or hoods should not be installed in the air inlet and outlet areas of the unit. Otherwise, the air flow will decrease and the capacity will decrease.
  • An air duct is necessary if interior becomes too hot when the machine is operating.
  • The unit should have a minimum clearance of 1 meter in front of the side covers that can be opened for service and maintenance..
  • Electricity, water and grounding lines should be provided in the area where the unit will be installed.
  • Earthing connection must be made before starting the unit.


All power lines to compressor, fan and motors must be cut off before service. Otherwise there may be situations that cause injury to technical personnel.